Join the Team

At Argus, our most valuable investment is our people

We offer an attractive salary and benefits package along with opportunities for growth and development through our comprehensive educational program. And we do not stop there. We also support our employees in their interests outside of the office, because we care about their families and their quality of life.

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Application Support Analyst

We’re Hiring! Application Support Analyst

 

Role Summary:

  • Use technical expertise and business acumen to provide application support activities to help support operations for the Argus Group

  • Understand users' needs and help them solve problems, doing so by being empathetic, approachable and trustworthy;

  • Work closely with the development team to manage and maintain business applications done using various scripting languages and no code platforms.

Primary Responsibilities:

  • Provide day-to-day Level 1 & Level 2 application support, working closely with Development, QA, Release Management, Digital operations, and business users

  • Gather, analyse application logs and performance metrics, and work with engineers to troubleshoot and debug application issues and see them through to resolution

  • Monitor applications, servers, databases and scheduled jobs related to applications under support

  • Install and validate application releases and patches primarily for core COTS applications

  • Work closely with user groups to assess user needs and recommend changes

  • Create, maintain, and manage requirements, testing, and development documentation

  • Act as an internal consultant within technology and business groups by using quality tools and process definitions/improvements to re-engineer business and technical processes for greater efficiencies.

  • Responsible for meeting deliverables and timelines for all engagements while liaising with the business where appropriate to guide and direct to help achieve expected outcomes

  • Remain current with technical and industry sector developments

  • Perform other tasks as required or as directed by Digital or Senior Management

  • Perform task related to management and maintenance of Github, Jenkins and Teamcity.

  • Able to configure and map electronic data interchange file (EDI) systems.

  • Perform application support for the Malta with deep technical knowledge on all core platforms

  • Provide expertise in maintenance and enhancements of existing business application

  • Strive to be transparent and collaborative while focused on teamwork

Skills, Experience & Attributes:

  1. Leadership:

    a.  Strong written and oral skills to compliment communication skills

    b.  Self-motivated to meet deliverables and timelines

    c.  Strong interpersonal, analytical and organizational skills

    d.  Advance critical thinking in a very fast pace demanding scenarios

    e.  Ability to manage competing priorities in an evolving work environment

  2. Application Support:

    a.  Proven experience and track record of delivering successful projects

    b.  Understanding and knowhow of AGILE methodologies (SCRUM/Sprint)

    c.  Ability to multitask and create personal priority of issues in hand.

  3. Other:

    a.  Exposure to Dynamics CRM

    b.  Exposure to Dynamics GP

    c.  Exposure to Liferay DXP

    d.  Exposure to Mulesoft integration

Reporting to: Application Support Manger

As an equal opportunities employer, Argus is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Argus aspires to have a diverse and inclusive workplace and strongly encourages suitably qualified applicants from a wide range of backgrounds to apply and join the Argus family.