Join the Team

At Argus, our most valuable investment is our people

We offer an attractive salary and benefits package along with opportunities for growth and development through our comprehensive educational program. And we do not stop there. We also support our employees in their interests outside of the office, because we care about their families and their quality of life.

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Motor Claims Handler

We’re Hiring!

Motor Claims Handler - Malta

 

Allshores is a leading insurance and financial services provider, created in 2025 from the amalgamation of BF&M and Argus Insurance. With nearly 200 years of combined expertise, we operate across 18 jurisdictions, including Malta. We believe that to enjoy life to its fullest, our customers need to be ‘island strong’ - they need to be prepared, not just protected. We offer tools, partnerships, and programmes that empower small communities to live healthier, wealthier, more secure lives, through innovative health, wealth, and insurance solutions.

By joining Argus, part of The Allshores Group, you become part of a trusted, forward-thinking organization and will gain professional growth opportunities, and the chance to make a meaningful impact, while working in a culture that values innovation, collaboration, and community.

Role Summary:
The claim handler is responsible for registering claims, scanning incoming mails, file reviews processing recoveries, and providing excellent customer service. They organize workloads, coordinate survey bookings, and ensure timely follow-up on claims and recoveries. They also assist with assigned cases and perform other tasks as directed by supervisors.

Role Responsibilities:

  • Deliver all specific objectives as assigned upon appointment.

  • Effectively handle all claims which are part of the job holder’s file allocation in accordance with group SLAs.

  • Gather and process information, as directed, to support the effective assessment of more complex cases.

  • Adhere to the Argus Insurance Complaint Management process.

  • Deliver exceptional customer service by managing calls, attending to walk-in clients, and ensuring their needs are met.

  • Manage and organize workload assignments and coordinate survey bookings efficiently.

  • Process and allocate all daily excesses and recoveries into the system, ensuring they are assigned the correct claim numbers.

  • Assist in following up on current recoveries and ensure older recoveries do not become time barred.

  • Perform any other tasks assigned by supervisors or the Core team.

Requirements:

  • Deliver a customer centric claims proposition that will enhance the Argus Insurance brand/reputation.

  • Refer claims, which fall outside of personal authority levels to appropriate referral point.

  • Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training, ensuring that this is recorded in line with Training and Competency requirements.

  • Provide excellent customer service.

  • Carry out robust diary management of an assigned caseload and improve closing ratios to above 100%.

  • Individual performance objectives will be set on an annual basis.

Work Benefits:

  • Yearly performance bonus

  • Life insurance (2x annual salary)

  • International health insurance

  • Summer hours

  • Hybrid working (once a week)

  • Yearly eye screening

  • Parking Space (applicable after 1 month)

  • Payment of professional membership fees (e.g., CII)

  • Education awards for professional qualifications

  • Sponsorship for job-related training

  • 40% discount on personal insurance policies (after 6 months' probation)

  • Employee Assistance Programme (confidential support service)

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Allshores community.