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Motor Claims Manager

Allshores is a leading insurance and financial services provider, created in 2025 from the amalgamation of BF&M and Argus Insurance. With nearly 200 years of combined expertise, we operate across 18 jurisdictions, including Malta. We believe that to enjoy life to its fullest, our customers need to be ‘island strong’ - they need to be prepared, not just protected. We offer tools, partnerships, and programmes that empower small communities to live healthier, wealthier, more secure lives, through innovative health, wealth, and insurance solutions.

By joining Argus, part of The Allshores Group, you become part of a trusted, forward-thinking organization and will gain professional growth opportunities, and the chance to make a meaningful impact, while working in a culture that values innovation, collaboration, and community.

Role Responsibilities:

• Leads the handling of complex and high-value motor claims (including BI, liability disputes and catastrophic losses).

• Applies BI jurisprudence and internal BI methodology accurately and consistently.

• Reviews survey and repair assessments with expert-level understanding of vehicle damage, repair techniques, BER decisions and reserve adequacy.

• Ensures technical decisions reduce leakage, support recoveries and protect the company’s financial position.

• Provides escalated technical guidance to claims handlers and other departments.

• Represents the company confidently in Maltese and English courts.

• Manages legal correspondence, supports litigation strategy, and liaises closely with external lawyers.

• Ensures all claims practices align with internal policies, system procedures, regulatory requirements and industry standards.

• Coaches the team on legal developments, BI case law, and liability principles.
  Oversees system workflows, claims processes, payments accuracy and operational controls.
  Performs file reviews to identify leakage, improve reserve accuracy, and drive quality outcomes.

• Supports digital and finance teams with system testing, data validation and payment governance.

• Drives SLA compliance across surveys, repairs and vendor submissions.
  Negotiates with repairers, surveyors and suppliers to optimise cost without compromising quality.

• Implements technical controls (e.g., dismantling, temporary repairs) to reduce unnecessary delays and exposure.

• Monitors and evaluates vendor performance using KPIs, SLAs and structured feedback loops.

• Identifies opportunities for cost savings, vendor improvement and process optimisation.

• Leads, develops and motivates the Motor Claims team to deliver technical excellence and service quality.

• Conducts routine coaching, performance reviews, capability assessments and training sessions.

• Promotes a culture of accountability, teamwork, and continuous improvement.

• Supports onboarding and technical upskilling for new hires.

• Acts as the main contact point between Claims, Underwriting, Finance, Digital and Customer Service.

• Communicates complex technical decisions clearly and persuasively to internal and external stakeholders.

• Represents the company within the Insurance Association of Malta and other industry platforms.

• Builds strong relationships with legal partners, surveyors, repair networks, and external agencies.