Frequently Asked Questions

Buildings insurance covers the structure of the building, together with its fixtures and fittings: it covers the cost of repair or rebuilding after fire or weather damage, for instance. Contents insurance covers the contents of the buildings that you own or for which you are responsible.

It covers the main structure of your investment. If it were to subside, burn down or be damaged or destroyed by extreme weather, the policy will cover the costs of rebuilding or repair. It also normally covers any permanent fixtures. Do check your building's insurance policy for any exclusions: most policies will include coverage for outbuildings, boundary walls, gates, drives and paths as standard. Such policies will also typically cover the cost of temporary accommodation should the building need to be rebuilt or if there is a need to move out because the building is severely damaged—for instance, by flood.

Contents insurance covers the contents of the building that you own or for which you are responsible. This may include items such as furniture, carpets or equipment/machinery. Contents coverage is applicable to those contents that are damaged or lost as a result of a fire, theft and special perils. You may be asked to specify certain items on the policy and you may be asked to make additional security provisions such as locks or a burglar alarm if the building is in an area with a high theft rate.

A good buildings or contents insurance company knows that a well-handled claim usually results in a happy customer. We will first want to make sure your claim is valid and covered by your policy terms. When that is done, we will want to settle the claim as quickly as possible—especially in extreme cases. Generally, a claim is settled within a few weeks of the policyholder making it.

Yes. A no-claims bonus earned in any EU country can be used towards your Argus policy in Malta, with written proof from your previous insurer and within a stipulated timeframe.

Most policies include an Excess, which is the amount to be paid by the policyholder in the event of a claim.

Yes, if you wish (for drivers over 25 years). Argus offers the option to specify named drivers on your policy or have a policy allowing any driver in your employment to drive your vehicles. Terms and conditions apply.

Yes. The company, directors of the company, owners or partners of the business must be listed as the registered owners of the vehicles in order to receive a motor fleet policy discount.

Your insurance adviser at Argus can assist you with making amendments to your policy, such as changing vehicles, updating the vehicle insurance database, revising name of drivers, etc.

Yes, if you have 10 or more vehicles and are a major shareholder of your company covering more than 60 percent of its shares.

Any vehicle owned by and registered to the company can be insured under a fleet policy, subject to the above.

Directors' own vehicles can be included in a company fleet if they are registered to the directors personally and subject to Company approval. A vehicle certificate with the registered owner's name for these vehicles will need to be issued and provided to us for our records to and for us to review.

You should contact our Claims Department by either dialing +356 2342 2000 or visiting our office, where a member of our staff will assist you on the handling of your claim.

Generally, any authorised driver, which is defined as anyone driving with the permission of the owner. If you wish to specify those who are eligible to drive the vehicle, this can be done by contacting one of our representatives to assist you. Drivers under 25 years of age are subject to an increased Excess payable in case of a claim, while a change in premium due may apply.

A no-claims bonus (NCB) applies to vehicle insurance that is in your own name and is awarded for each year that you do not lodge a claim. Like most companies, Argus only accepts NCB's that are earned locally or within an EU country from policies that have expired within two years or fewer.

If you have more than one insurance policy in place with Argus, you may be entitled to a multi-policy discount on selected policies.

You need to call Argus in order to add additional drivers to your policy. An additional premium may be charged in some instances and we also may need to issue you a new policy.

If your policy coverage includes Breakdown Cover we can arrange for your vehicle to be towed to the nearest destination. Terms and conditions that apply are in the Vehicle Towing and Breakdown Cover Policy

No-claims Bonus protection may be purchased subject to the terms and conditions of the policy you purchase. An additional premium may apply in order to protect your no-claims bonus.

Compulsory third-party liability insurance is required for boats with an engine HP above 9.9HP, with a minimum limit of €235,000.

Argus is one of the few insurers in Malta who handles all claims locally. Our experienced claims team is supported by a carefully selected network of surveyors and repairers. Decisions are made swiftly and locally, and are backed by the Argus Customer Charter. Please feel free to complete a claim form.

A survey is required for boats over 10 years old and every 4 years thereafter.

The industry standard provides a limit of €235,000, but coverage can be arranged for higher limits where necessary.

It is similar to a motor policy in the sense that it can be arranged to cover damage to your boat, as well as protecting your liabilities to third parties against damage or injury for which you were responsible. Coverage can be tailored to your individual needs; we would be pleased to provide further details.

Again, similar to motor insurance, it depends on values, coverage required and usage. Premiums will vary according to experience, location of the mooring, excesses chosen etc